Innovative Technologies in Branded-Service Encounters: How Robot Characteristics Affect Brand Trust and Experience
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Reconceptualizing Service Systems - Introducing Service System Graphs*
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The Diverging Effect of Digitalization on Perceived Relational Conflict during Service Provisions - An Empirical Comparison of Suppliers and Customers in the B2B Context
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Nonownership Business Models in the Manufacturing Industry: The Role of Uncertainty and the Industrial Internet of Things
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Cognition in the Era of Smart Service Systems: Inter-organizational Analytics through Meta and Transfer Learning
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